For Tenants

Welcome Tenants!

Whether you are new or known, we welcome you.

What can you expect when you rent with Can&Will Property? We offer all our tenants the confidence in knowing that we will provide them with a functioning and safe home to live in and guarantee that if and when issues arise, a quick solution will be found. We are only a phone call or email away!

RTA Fact Sheets – Click here.

Maintenance request information – Click here.

Notice of intention to leave – Download.

Emergency Repairers –

For what is classified as an emergency, please refer to the RTA FACT SHEET.

 

STEP ONE:

If you have no Power, Water or Gas, there may have been a local outage. Some helpful numbers to check for local outages include:

Origin Energy: 13 19 62           

Energex: 13 62 62

Urban utilities: 13 23 64               

AGL: 131 245

If you organise an emergency repair because of an outage in the area you may be not be reimbursed.

 

STEP TWO:

Contact the relevant approved emergency contacts:  

Office Contact – Richard – 0408 477 188

Electrical – ABC Electricians 555 555

Plumbing – ABC Plumbers 555 555

Locksmith – ABC Locksmiths 555 555

NOTE: If a repair request is caused by tenant neglect, for example, power failure due to one of your faulty appliances, a foreign object blocking toilets or garbage disposal units etc, it will be your responsibility for the payment of that account or you will not be reimbursed from the owner.

 

HELPFUL TIPS

Leaking taps/water issues – Turn the water off at the main located in a box, usually at the end of your driveway near the street. There is a tap, turn this off. 

Power Issues – Check the meter box and reset the switch that has tripped, individually unplug your appliance and keep trying to reset the tripped switch. 

Electric hot water – If your supply of hot water is not hot or does not seem to last as long as it should, your hot water system may need topping up.  Locate the filler valve on the side of the hot water system and lift the floppy lever until water flows from the overflow.  Repeat this process every few months. Otherwise, check the power switched on; has the power box tripped the switch or blown a fuse; or has your shower routine changed or increased (tank capacity and/or tariff rates will affect this). Remember in winter, efficiency of the tank is less than in summer and the water will cool quicker. 

Please follow the above procedures before requesting maintenance.